Frequently Asked Questions
Everything you need to know about shopping with Petso
How do I determine the right size for my order?
We provide a detailed size guide on every product page. Since our fashion pieces range from slim to oversized fits, we recommend measuring your favorite garment at home and comparing it to our specifications for the perfect fit.
What is your return policy for fashion items?
We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of makeup stains, scents, or signs of wear to be eligible for a full refund.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your outfit for a specific event.
Do you restock items that are sold out?
To maintain exclusivity, many of our seasonal collections are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a return or a small restock occurs.
What payment methods do you accept?
Petso accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay for your convenience.
How should I care for my Petso garments?
Each item includes a care label with specific instructions. Generally, we recommend washing our high-quality fabrics in cold water and laying them flat to dry to preserve the shape and color of the textile.